Terms and Conditions

These terms apply to the SteadySteps home safety audit and any work you ask us to do afterwards. “We” and “us” mean Kinspire Living Pvt. Ltd., which runs SteadySteps and Aamra Seniors Club. “You” means the person who books, and the senior at the home.

A trained Aamra team member visits the home, usually for about two hours, with the senior, and looks at every room. Within 24 hours we send you a written report: what we found, what we suggest, and what each suggestion costs. You choose what you want done. Nothing is done without your agreement. The work you choose is done by Aamra’s own team, usually in one visit.

The audit is a safety check of the home. It is not a medical check and does not replace a doctor. It lowers the risk of a fall but cannot take it away. Please follow the advice in your report. If the senior has just fallen, see a doctor first.

• The home safety audit is normally ₹2,500. Our launch offer is ₹499, and Aamra members pay ₹299. All prices include GST.
• You do not pay anything until our team has called you to confirm the details. After the call, we send you a UPI QR code to pay the audit fee.
• Your report prices every suggestion separately. You pay only for what you choose.
• For work you choose, 50% is paid in advance, before we book the work visit. The balance is paid when the work is complete.
• You can pay by UPI, bank transfer, card, cheque, or cash at an Aamra centre. You always get a GST bill for what you pay, and a tax invoice for the whole job when the work is complete.

You agree to the work by saying yes to a list of fixes at the prices shown. If you change the list after saying yes, we ask for your agreement again. The prices in a quotation hold for 2 days from the date of the quotation.

• Everything we fit is fitted by Aamra’s own team.
• For 6 months from the day the work is complete, if a fitting we supplied, or the way we fitted it, fails in normal use, we repair or replace it at no charge. Parts and labour are included.
• The warranty does not cover: misuse, accidents or force; water leaks, damp or faults in walls, tiles, plumbing or wiring; changes or repairs made by anyone else; things we did not supply or fit; normal wear and tear, and things that are used up or wear out, such as batteries and bulbs; or lost or stolen items.
• To make a claim, call +91 92116 50555 or write to info@aamra.life with your case number.
• After 6 months you can take an Annual Maintenance Contract to carry on the cover. It has its own terms and price, which we give you before you decide.

Changing a visit

• You can change the date of a visit once, free of charge, by phone (+91 92116 50555) or by email (info@aamra.life).
• If you cancel after you have already changed the date, the audit fee is not refunded.

Cancelling the audit: if you are not an Aamra member

• Cancel at least 24 hours before the visit: we refund 90% of the audit fee.
• Cancel between 4 and 24 hours before the visit: we refund 75% of the audit fee, and never less than ₹300 (or the whole fee, if you paid less than ₹300).
• Cancel less than 4 hours before the visit: we keep 50% of the audit fee or ₹300, whichever is more, and refund the rest. We never keep more than you paid.

Cancelling the audit: if you are an Aamra member (you pay the member price)

• Cancel at least 24 hours before the visit: we refund 90% of the audit fee.
• Cancel less than 24 hours before the visit: nothing is refunded.

For everyone

• Once the audit has been done, the audit fee is not refundable.

Cancelling the work

• If you cancel the work after paying the advance, we keep 20% of the total quotation as a stock-keeping fee, because we set aside the fittings for your home. We refund the rest of what you paid.
• If Aamra cannot do the work, we return your advance in full.

Refunds

• Refunds are paid within 7 working days, to the way you paid.
• Nothing in this clause limits any right you have under the law.

Our team members are police-verified and wear an Aamra uniform and ID card. Please ask to see it at the door. If the senior would feel more comfortable with a woman, tell us when you book and we will send a woman team member.

Be at home, or have an adult at home, at the agreed time. Tell us about anything we should know, for example if the senior lives with dementia. Please do not use any fitting that feels loose or damaged until we have checked it.

We take care in everything we do. We are not responsible for loss or harm that comes from something we told you about and you chose not to fix, or from a fall or illness that no home safety measure could have prevented. Nothing in these terms limits any right you have under the law, including the Consumer Protection Act, 2019.

How we use your information is set out in our Privacy Notice.

Call +91 92116 50555 or write to info@aamra.life with your case number. If we cannot sort it out, you may ask for it to go to one of our co-founders. You may also approach the consumer commission.

Indian law applies. Disputes go to the courts at Gurugram, Haryana.

If we change these terms, the version you accepted when you booked stays in force for your job.