FAQs
Your questions, answered.
If yours is not here, call us or write to us. We would rather you asked.
What is a home safety audit?
A visit by a trained Aamra team member who goes through your parent’s home with care and tells you, in a written report within 24 hours, what could put them at risk of a fall and what we suggest. Each suggestion comes with its cost, and you choose what to do.
Can falls really be prevented?
Many can. A Cochrane review reported by the World Health Organization found that assessing and changing the home lowered falls by about 38% among older people at higher risk of falling. Balance and strength exercise lowers falls by about 23%. A safer home and regular exercise work best together.
Where do most falls happen?
At home. In a US study of older people treated in emergency rooms for a fall, 79.2% had fallen at home. Of the falls at home where the place was recorded, 70.6% happened in just three places: the bedroom (25.0%), the stairs (22.9%) and the bathroom (22.7%).
How long does the visit take?
About two hours. We look at the home your parent actually lives in, together with your parent.
What do you look at?
Every part of the home your parent uses, and how ready it is if something goes wrong. We follow our own checklist of up to 77 points, developed by our medical director. What you receive is a clear report in plain words, not a list of tests.
How much does it cost?
The home safety audit is normally ₹2,500. Our launch offer is ₹499, and Aamra members pay ₹299. All prices include GST. You don’t pay anything until our team has called you to confirm the details. Your report prices every suggestion separately, and you pay only for what you choose to fix.
Do I have to do everything you suggest?
No. You pick only the fixes you want, and see the total cost as you choose. Nothing is done without your agreement.
Who does the work?
Aamra’s own trained, police-verified team, in a single visit. After the work is finished you get a 6-month warranty* (T&C apply) on what we fitted: if a fitting we supplied, or the way we fitted it, fails in normal use, we repair or replace it at no charge. It does not cover misuse or accidents; water leaks, damp or faults in walls, tiles, plumbing or wiring; changes or repairs by anyone else; normal wear and tear, bulbs and batteries; or lost or stolen items. The full list is in our Terms and Conditions at www.steadysteps.life/terms.
Who will come to my parent’s home?
A member of Aamra’s own team, police-verified, in an Aamra uniform and carrying an Aamra ID card. Please ask to see it at the door. If your parent would be more comfortable with a woman, tell us when you book and we’ll send a woman team member.
Is this a medical check?
No. It is a safety audit of the home and does not replace a doctor. If your parent has just fallen, see a doctor first, then book the visit once they are stable.
Which areas do you cover?
We currently cover certain areas of Gurgaon and Delhi NCR. Call us on +91 92116 50555 or fill in the form and our team manager will confirm whether your parent’s home is in our service area.
Do I need to be an Aamra member?
No. The home safety audit is open to everyone.
I live in another city or abroad. Can I book for my parent?
Yes. You can book and decide online, and the report is shared with you. Our team will call you first to confirm the details and the area. You can also message us on WhatsApp, wherever you are.
What if my parent has dementia?
Tell us when you book. Homes of people living with dementia need particular care, and we will make sure it is included.
What happens to the information you collect?
We ask for your consent for each purpose, separately, before we record anything about your parent or their home. Photos never include faces or people. You can withdraw your consent at any time and we erase what that consent covered. Invoices are kept, as tax law requires. Questions or complaints: info@aamra.life or +91 92116 50555.